Terms of Service

1. Acceptance of Terms

By accessing and using VoxBot's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.

2. Description of Service

VoxBot provides automated call bot services that enable businesses to handle phone calls through AI-powered systems. Our services include call routing, call forwarding, text-to-speech greetings, and custom call flow management.

3. User Responsibilities

You agree to:

• Use the service in compliance with all applicable laws and regulations
• Not use the service for illegal, unauthorised, or harmful purposes
• Comply with Twilio's Acceptable Use Policy and messaging guidelines
• Not engage in spam, robocalling, or unsolicited communications
• Obtain proper consent before making calls to recipients
• Maintain the security of your account credentials
• Provide accurate and complete information
• Inform callers about call recording where applicable and obtain necessary consent

4. Payment Terms and Refund Policy

Payment for services is processed through Stripe. We operate on a usage-based pricing model where you pay for the services you use.

Refunds: Refunds may be granted at our discretion on a case-by-case basis for reasonable circumstances, including but not limited to:

• Service outages or technical issues that prevented you from using the service
• Billing errors or duplicate charges
• Requests made within 14 days of initial charge for first-time users

To request a refund, please contact us at support@voxbot.io with details of your request. Refund decisions are made at our sole discretion and will be processed within 7-10 business days if approved.

5. Account Management and Cancellation

Currently, VoxBot does not provide self-service features for account cancellation, subscription changes, or payment method updates through the user interface.

To make any of the following changes to your account, you must contact our support team:

• Cancel your subscription
• Update your payment method or billing information
• Modify your subscription plan
• Delete your account and associated data

Please email support@voxbot.io with your request, and our team will process it within 2 business days. When requesting account cancellation or deletion, please include your account email address and any relevant details.

6. Call Recording and Consent

VoxBot's services may involve the recording and processing of telephone calls. You are responsible for:

• Complying with all applicable call recording laws in your jurisdiction
• Obtaining necessary consent from call participants before recording
• Providing appropriate notice to callers that calls may be recorded
• Implementing proper data protection measures for recorded calls

Call recording requirements vary by jurisdiction. Some regions require all parties to consent (two-party or all-party consent), while others only require one party to consent (one-party consent). You are solely responsible for understanding and complying with the laws applicable to your business and the locations of your callers.

7. Twilio Compliance

Our telephony services are powered by Twilio. By using VoxBot, you agree to comply with:

• Twilio's Acceptable Use Policy
• Telecommunications regulations in your jurisdiction
• Anti-spam and robocalling laws (TCPA, CAN-SPAM, etc.)
• Data protection requirements for call recordings and transcripts

Violations of these policies may result in immediate service suspension.

8. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access to our services. Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

9. Data Retention and Deletion

We retain your account data and call records in accordance with our Privacy Policy and applicable legal requirements. You may request deletion of your data by contacting support@voxbot.io. Please note that some data may be retained for legal or regulatory compliance purposes even after account deletion.

10. Intellectual Property

All intellectual property rights in the VoxBot platform, including but not limited to software, designs, trademarks, and content, remain the property of VoxBot. You are granted a limited, non-exclusive, non-transferable licence to use the service in accordance with these terms.

11. Limitation of Liability

To the maximum extent permitted by law, VoxBot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our services. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless VoxBot from any claims, damages, losses, or expenses (including legal fees) arising from your use of the service, violation of these terms, or infringement of any third-party rights.

13. Modifications to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through the service. Continued use of the service after changes constitutes acceptance of the modified terms.

14. Termination

We may terminate or suspend your account immediately, without prior notice, for violations of these terms or for any other reason at our sole discretion. Upon termination, your right to use the service will cease immediately.

15. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

16. Contact Information

For questions about these Terms of Service, please contact us at support@voxbot.io